Privacy policy

Effective date: May 25, 2018 update privacy policy

1. PRIVACY POLICY

Welcome to www.desienashoes.shop (“The site”, “we”, “us”,”www.desienashoes.shop”). Company F.Lorenzi Living operates the site http://www.desienashoes.shop  (“The site”, “we”, “us”,”www.desienashoes.shop”).

 Please read our privacy policy carefully. The following information is provided to allow our online visitors and customers to be fully informed of our company’s privacy policies.Everyone has the right to protect his/her personal data. We will only use your personal data lawfully (in accordance with applicable Swiss law and the Swiss federal data protection act) and with the EU update of the privacy policy dated 25/05/2018.

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service and the purchasing procedures of our registered products. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Definitions

Personal Data

Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

Usage Data

Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Cookies

Cookies are small pieces of data stored on a User’s device.

Data Controller

Data Controller means a person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed.

For the purpose of this Privacy Policy, we are a Data Controller of your data.

Data Processor (or Service Providers)

Data Processor (or Service Provider) means any person (other than an employee of the Data Controller) who processes the data on behalf of the Data Controller.

We may use the services of various Service Providers in order to process your data more effectively.

Data Subject

Data Subject is any living individual who is the subject of Personal Data.

User

The User is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.

Please note that we are not responsible in any way for any personal information you submit to third parties linked on our website. Please read all the third parties’ privacy policies carefully before submitting your personal data.If you don’t agree with our terms please do not use www.desienashoes.shop.

2. HOW WE USE YOUR INFORMATION

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Cookies and Usage Data
• Social Network Authentication and Posting Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

Usage Data

We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device ("Usage Data").

This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access the Service by or through a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

• Session Cookies. We use Session Cookies to operate our Service.
• Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
• Security Cookies. We use Security Cookies for security purposes.

Use of Data

The aim of this section is to set out how we will use user/client personal information that we obtain about you.By using this website and/ or registering as a user/client of any service provided by “The Site”, you agree to our use of your personal data as set out in our privacy policy.We may obtain personal data about you in order to provide the following services available on “The Site “

F.LORENZI LIVING uses the collected data for various purposes:

• To provide and maintain our Service
• To notify you about changes to our Service
• To allow you to participate in interactive features of our Service when you choose to do so
• To provide customer support
• To gather analysis or valuable information so that we can improve our Service
• To monitor the usage of our Service
• To train machine learning models
• To detect, prevent and address technical issues
• To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or inquired about unless you have opted not to receive such information
• Registration on the site www.desienashoes.shop
• Subscription to our newsletter
• Link and acceptance on our Facebook fan page linked from "the site" and link and acceptance on all our propriety social networks such but not limited as Instagram, Pinterest linked on the site
• Handling of your requests concerning your orders or technical information
• Payments
• Delivery and tracking information and further information for the collecting and/or return of your orders
• Set out how we will use user/client personal information that we obtain about you.By using this website and/ or registering as a user/client of any service provided by “The Site”, you agree to our use of your personal data as set out in our privacy policy.We may obtain personal data about you in order to provide the following services available on “The Site “
  
  

Retention of Data

F.LORENZI LIVING . will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

F.LORENZI LIVING . will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside Switzerland and choose to provide information to us, please note that we transfer the data, including Personal Data, to Switzerland and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

F.LORENZI LIVING. will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Business Transaction

If F.LORENZI LIVING is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Disclosure for Law Enforcement

Under certain circumstances,  F.LORENZI LIVING. may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements

F.LORENZI LIVING may disclose your Personal Data in the good faith belief that such action is necessary to:

• To comply with a legal obligation
• To protect and defend the rights or property of  F.LORENZI LIVING and DE SIENA SHOES trademarks
• To prevent or investigate possible wrongdoing in connection with the Service
• To protect the personal safety of users of the Service or the public
• To protect against legal liability

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Your Rights

F.LORENZI LIVING aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

Whenever made possible, you can update your Personal Data directly within your account settings section. If you are unable to change your Personal Data, please contact us to make the required changes.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the right:

• To access and receive a copy of the Personal Data we hold about you
• To rectify any Personal Data held about you that is inaccurate
• To request the deletion of Personal Data held about you

You have the right to data portability for the information you provide to  F.LORENZI LIVING.. You can request to obtain a copy of your Personal Data in a commonly used electronic format so that you can manage and move it.

Please note that we may ask you to verify your identity before responding to such requests.

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

• Google Analytics For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/
• Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

Behavioral Remarketing

F.LORENZI LIVING may use remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Service.

• Google AdWords You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/adsFor more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/
• Google also recommends installing the Google Analytics Opt-out Browser Add-on - https://tools.google.com/dlpage/gaoptout - for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.
• Google AdWords remarketing service is provided by Google Inc.
• Twitter You can opt-out from Twitter's interest-based ads by following their instructions: https://support.twitter.com/articles/20170405
• You can learn more about the privacy practices and policies of Twitter by visiting their Privacy Policy page: https://twitter.com/privacy
• Twitter remarketing service is provided by Twitter Inc.
• Facebook / Instagram You can learn more about interest-based advertising from Facebook and Instagram by visiting this page: https://www.facebook.com/help/164968693837950 For more information on the privacy practices of Facebook, please visit Facebook's Data Policy: https://www.facebook.com/privacy/explanation
• Facebook company adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/,
• To opt-out from Facebook's interest-based ads follow these instructions from Facebook: https://www.facebook.com/help/568137493302217
• Facebook remarketing service is provided by Facebook Inc.
• Pinterest You can opt-out from Pinterest's interest-based ads by enabling the "Do Not Track" functionality of your web browser or by following Pinterest instructions: http://help.pinterest.com/en/articles/personalization-and-data
• You can learn more about the privacy practices and policies of Pinterest by visiting their Privacy Policy page: https://about.pinterest.com/en/privacy-policy
• Pinterest remarketing service is provided by Pinterest Inc.

Payments

We may provide paid products under the trademark of our propriety DE SIENA SHOES  and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with are:

• PAYPAL As sum/short remind of the previous chapter: 
• Your personal data will only be disclosed to those business partners who are involved in processing your order. All such companies work under their own privacy policy in compliance with applicable laws. Your personal data will not be sold by www.desienashoes.shop to any database companies.Following your consent, DE SIENA and F. Lorenzi Living, will use your information for mailing you newsletters, other promotional activities for the site, and to inform you of special events or marketing initiatives and research.Your data may also be disclosed to the police or judicial authorities, as by law and only upon the specific request from such authorities. This could be with the aim of anti-fraud prevention services.
• Their Privacy Policy can be viewed at: https://www.paypal.com/uk/webapps/mpp/ua/privacy-full
• STRIPE
• Stripe, Inc. and its affiliates (collectively “Stripe”, “we” and “us”) respect your privacy. We offer services that enable platforms and merchants to run businesses, and to safely conduct online payment transactions.

• This Global Privacy Policy describes the types of Personal Data we collect through our payments products and services (“Services”) and via our online presence, which include our main website at stripe.com, as well as services and websites that we enable Internet users to access, such as Stripe Checkout and the Stripe Shop (collectively, our “Sites”). This policy also describes how we use Personal Data, with whom we share it, your rights and choices, and how you can contact us about our privacy practices. This policy does not apply to third-party websites, products, or services, even if they link to our Services or Sites, and you should consider the privacy practices of those third-parties carefully.

  This Privacy Policy is provided in a layered format.

• You can review the STRIPE INC. Privacy policy at the below link:
• https://stripe.com/en-ch/privacy

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 13 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

2. WHO PROCESSES YOUR PERSONAL INFORMATION

Your data will be disclosed to third party companies that supply specific services as listed below.

At the moment, our collaborators processing your data are

- FIREGROUP Gmbh, Schaffhauserstrasse 120c CH-8057 Zurich for purposes related to data storage, server management, maintenance and IT support.

-MAZZOLENI & FACORI Logistic services S.D.L Str. Daniele Manin 14 30026 Portogruaro VE Italy for purposes related to the storage and management of the goods.

-DHL INTERNATIONAL for purposes related to shipping, delivery and return of products outside Italy and BARTOLINI B.R.T S.p.a for transport within Italy

-PAYPAL for purposes of executing all the purchasing procedures for products sold on our site.

-STRIPE INC for purposes of executing all the purchasing procedures for products sold on our site.

The site uses automatic systems to collect data such as cookies. Cookies are pieces of information transmitted to the user’s hard disk in order to customize information according to the user’s browsing preferences. Cookies are unique and do not contain any intelligible information and only serve to link the user with his/ her personal information registered on the web site.We use cookies to improve and personalize the user browsing experience and to enhance our online shopping services. This information and data is stored on our Swiss web provider secured server, and no one has access to the correlated information.Cookies can be disabled by modifying the browser setting. However, if you have activated cookie cancellation, www.desienashoes.shop cannot guarantee that you will have full access to all web pages and to all services. Disabling cookies may limit the interactive and social experience of our site.

You are free to refuse cookies at any time by changing the settings on your browser. However, this could limit some functionalities of www.desienashoes.shop

CONTACT US

If you have any questions about this Privacy Policy, please contact us:

• By email: customerservice@desienashoes.com