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Shipping & Returns Policy


All our shoes are shipped with DHL EXPRESS SERVICE and for Italy only with BARTOLINI EXPRESS. Delivery to Italy is FREE OF CHARGE and will take 3 days. Delivery to Europe will be charged 30€ and will take 3-5 days. Delivery to Switzerland will be charged 30€ and will take 3-5 days. Delivery to GB/UK will be charged 40€ and will take 3-5 days. Delivery to USA/RUSSIA and other countries will be charged 80€ and will take 5-7 days depending on the state. For delivery destinations outside the EU, the price you pay at checkout will exclude import duties and sales taxes. Instead, you’ll need to pay these directly to our courier to release your order from customs. As we're unable to advise the exact amount, we recommend contacting your local customs office or tax authority before placing a Delivery. Delivery days are considered working days. Please note that these delivery times are provided only as a guideline and do not take into consideration possible delays caused by payment authorization or any delays caused by destination customs clearance processes. Our goal, in accordance with our Logistical Partner, is to prepare your order within 24 hrs. from the time your order is received. Please note that delivery times commence from the date of dispatch. A signature will be required upon delivery of the DHL parcel. If there is no one available at time of delivery to sign for the parcel, a receipt will be left for you to re-schedule the delivery.With a signature you confirm receipt of delivery and fulfillment of the purchase agreement.From this point on the responsibility for your purchased goods passes to you.

Returns Policy

To return an item, please first email to  customerservice@desienashoes.com with the reason for your return. We will then provide you with a Proforma Invoice and a Return Authorisation to enclose to the parcel. RETURNS ARE AT YOUR OWN EXPENSE and have to be processed within 7 days after receipt of the goods. 

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